Privacy Policy
Effective Date: November 1, 2024

Twig & Sprout LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of the families we serve. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or receive services from us.

Information We Collect

We may collect the following types of information:
 

• Parent/guardian name

• Child’s name

• Email address

• Phone number

• Mailing address

• Insurance information

• Service-related details necessary for therapy coordination

• Any information voluntarily submitted through our website forms or intake paperwork

We collect only the information necessary to provide therapy services, respond to inquiries, and communicate with families.

How We Use Information

Information collected may be used to:
 

• Schedule and confirm therapy appointments

• Communicate regarding staffing, scheduling changes, or care updates

• Respond to questions or service inquiries

• Process intake and enrollment

• Maintain internal records

• Comply with legal and regulatory requirements

We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.

SMS Communications

If you provide your phone number and consent to receive text messages, Twig & Sprout may send SMS messages related to:
 

• Appointment reminders

• Schedule changes

• Therapy session updates

• Care coordination communication

Message and data rates may apply. 

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact our office directly. 

Consent to receive SMS messages is not a condition of receiving services.

How We Protect Your Information

We implement appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Access to personal information is limited to authorized personnel who require it to provide services.

Website Data

Our website may collect limited technical information such as IP address, browser type, and pages visited for basic analytics and site improvement purposes.

We do not use website data for targeted advertising.

Third-Party Service Providers

We may use trusted third-party providers to assist with secure messaging, scheduling, or data storage. These providers are required to maintain confidentiality and safeguard your information.

Children’s Information

Twig & Sprout provides therapy services to children; however, information is collected from parents or legal guardians. We do not knowingly collect personal information directly from children through our website.

Your Rights

You may request to review, update, or correct your personal information by contacting our office.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

Twig & Sprout
16010 Morris Rd. Suite 600
Alpharetta, GA 30004
Phone: 770-544-7217
Email: hello@twigandsprout.com